Shipping policy

We are committed to delivering your dog walking essentials quickly and safely. All orders placed on our store include tracked shipping directly to UK addresses.

Processing and Dispatch

 Orders are processed and prepared for dispatch within 24 to 48 hours, Monday through Friday.

 Orders placed over the weekend or during UK bank holidays are processed on the following business day.

 Once your package has been handed to the delivery carrier, you will automatically receive an email confirmation containing your tracking reference.

UK Delivery Rates and Timelines

 Tracked UK Delivery: 4 to 7 business days via Royal Mail.

 Delivery Cost: Free on all UK orders.

 Full end-to-end tracking is included with every order so you can follow its transit up to final delivery.

Tracking Your Order

 When your dispatch notification arrives, click the link provided to view live updates on your parcel's transit.

 Please allow up to 24 hours after dispatch for courier tracking scans to register online.

Delivery Support

 If your parcel has not arrived within 10 business days of receiving your dispatch notification, please reach out via our Contact Us page. Include your order number so our team can investigate and resolve the issue promptly.